Due to the sanitary aspect and the nature of our products (freshly handmade/organic) all sales are final. We do not do refunds, exchanges or returns. If you have any questions about products prior to buying please email us at admin@ladohnya.com. Please check out our Instagram for product information as well.
In the rare case that your package is lost, please email support@ladohnya.com. If the package is returned to us we can reship it, but will ask for you to cover the additional shipping fee. If the package is delivered to the address you provided successfully and an incident occurs after, we are unable to provide reimbursement.
If your product arrives damaged, please email support@ladohnya.com and let us know within 24 hours of receiving package, and we will help as quickly as possible. Please send us a photo of the damaged item, so we can have a better understanding of what happened
We ship via local logistics. Please allow us 24-48hrs to process your order, once your order is shipped it should take 2-7 days to get to you. Once your order is shipped you will receive an email containing your tracking information.
Please be sure to correctly enter your address including any unit, apartment or suite numbers, phone number and email. Always double check before checking out. La’dohnya will not be responsible for delivery failure once an item has been dispatched
Due to sanitary aspect we cannot accept exchanges or returns on non-faulty items.
If an unused damaged product is reported within 24hrs, the item(s) will then be sent back to us. After thorough investigation, you may receive an exchange with the same product, or a coupon, for the purchase price of the product.
In an effort to ship out your products efficiently, we immediately begin processing your order as soon as it is placed. Unfortunately, once an order is submitted, it cannot be cancelled or modified.
Please contact us immediately on +2349032834704 or support@ladohnya.com.
However, please note that once an order is processed, it cannot be cancelled or modified. Where a wrong name, email, or home address is provided, and items are undeliverable at first attempt, you will be charged for a second delivery attempt. Kindly ensure all details are correct before placing an order.
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